Job Title: Service / Office Manager
Location: West Lothian
Salary: Up to £32,500 per annum + bonus + benefits (negotiable based on experience)
About the Role: Are you a proactive Service / Office Manager with excellent business and commercial acumen? Do you thrive on providing a first-class service experience? If you have experience in Facilities Management or CAFM systems and a history of B2B service provision, we want to hear from you!
We are looking for a problem solver who can work at a fast pace and see what others dont. This role is perfect for someone with proven FM experience or someone seeking a new challenge. Experience with CAFM systems or ticketing systems is essential.
Key Responsibilities:
- Partner with our Operations team to provide first-line support for Technical, Building Management, and Facilities Services.
- Oversee escalated issues and high-priority jobs from initial log to final resolution, ensuring excellent customer service.
- Utilise your knowledge of Microsoft platforms and software to enhance team performance.
- Maintain strong relationships with clients, partners, and stakeholders.
- Escalate issues where suppliers and engineers have failed to respond within contract timescales.
- Perform any other ad hoc duties as required.
Skills and Experience Required:
- Proven experience as a Service / Office Manager or in a similar senior management role.
- Strong leadership and organisational skills.
- Excellent communication and interpersonal abilities.
- Strategic thinking and problem-solving aptitude.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Experience in a similar environment, preferably in facilities or commercial FM helpdesk roles.
- Familiarity with CAFM/Ticketing systems.
- Strong sense of urgency and attention to detail.
- Ability to multi-task and enjoy a challenge.
- Good working knowledge of Microsoft Office and Microsoft Teams.
- Ability to manage direct reports and work both independently and as part of a team.
Working Hours:
- Monday Friday, 9am-5.30pm
- Some out-of-hours work required on a rota basis every month.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career progression and professional development.
- A supportive and dynamic work environment.
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